FAQ

Search the frequent asked questions from the customer community before open a ticket.

Visual Composer is asking for License Key
Visual Composer is a premium plugin which can be automatically updated via a purchase code, not the theme purchase code, but the plugin purchase code. ...
Tue, 13 Jun, 2017 at 9:44 AM
Revolution Slider is asking for License Key
Revolution Slider is a premium plugin which can be automatically updated via a purchase code not the theme purchase code, but the plugin purchase code). ...
Tue, 13 Jun, 2017 at 9:45 AM
I Lost My Widgets And Menu During Update!
In WordPress, things like widget settings, menus and other settings are stored by folder path. This means that if you change the name of the theme folder, t...
Tue, 13 Jun, 2017 at 2:16 PM
Custom Permalinks Return 404 Errors
Read below if you happen to get the 404 error when accessing pages. How it looks: You have just setup the WordPress installation and the Superhero theme. Y...
Tue, 13 Jun, 2017 at 2:19 PM
500 Internal Server Error
Here you will find important information regarding the situations where your site returns a 500 Internal Server Error after installing a theme, WordPress or...
Tue, 13 Jun, 2017 at 2:23 PM
Are you sure you want to do this? Please try again.
If you install your theme from the WordPress theme installer and get the message “Are you sure you want to do this?”, then it means that your web server is ...
Tue, 13 Jun, 2017 at 2:24 PM
Custom Permalinks Return 404 Errors
If you are getting 404 error when accessing pages, please see the information below.  Symptom: I just setup my WordPress installation and my awesome new...
Tue, 13 Jun, 2017 at 2:25 PM
Is Your Site Running Slow?
Check our live demo in order to see how fast your site should truly be. You will see some of the most common issues that slow down your site below.   1) I...
Tue, 13 Jun, 2017 at 2:28 PM